{"id":15393,"date":"2020-03-23T17:13:16","date_gmt":"2020-03-23T16:13:16","guid":{"rendered":"https:\/\/www.zilte.be\/contact\/faq\/"},"modified":"2024-07-22T09:42:47","modified_gmt":"2024-07-22T07:42:47","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.zilte.be\/en\/contact\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"15393\" class=\"elementor elementor-15393 elementor-15024\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2f6980d2 elementor-section-content-middle animated-slow elementor-section-full_width elementor-section-height-default elementor-section-height-default elementor-invisible\" data-id=\"2f6980d2\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-13bc05f2\" data-id=\"13bc05f2\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div data-dce-text-color=\"#333333\" class=\"elementor-element elementor-element-4ff8cc0e animated-slow elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"4ff8cc0e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:0}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>FAQ<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b8218a0 animated-slow elementor-invisible elementor-widget elementor-widget-spacer\" data-id=\"b8218a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:250}\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-dce-text-color=\"#333333\" class=\"elementor-element elementor-element-4decf2f6 animated-slow elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"4decf2f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:500}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Frequently asked questions<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-dce-title-color=\"#333333\" class=\"elementor-element elementor-element-aedb6d9 animated-slow elementor-invisible elementor-widget elementor-widget-toggle\" data-id=\"aedb6d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:750}\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-1831\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1831\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How do I make a reservation?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1831\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1831\"><p>You can make your reservation online for up to 6 people. From 6 people we ask you to contact us by telephone <a style=\"color: #333333; text-decoration: underline;\" href=\"tel:+3232834040\">+32 (0)3\/283 40 40<\/a> or by email <a style=\"color: #333333; text-decoration: underline;\" href=\"mailto:info@zilte.be\">info@zilte.be<\/a>.<\/p><p>You can contact us by telephone from Monday to Friday from 9:30 a.m. to 8:00 p.m.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-1832\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1832\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">When is the restaurant open?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1832\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1832\"><p>We are open from Monday to Friday (lunch and dinner). Saturdays and Sundays are our closed days. Holidays are listed on our <a style=\"color: #333333; text-decoration: underline;\" href=\"\/en\/reservation\">reservation <\/a> page.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-1833\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1833\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">My credit card details are requested when making a reservation?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1833\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1833\"><p>We always ask you to reconfirm your reservation with your credit card details. However, this is <span style=\"text-decoration: underline;\">not<\/span> a payment, only an authorization. Payment is made in the restaurant itself. The amount will be released again on your credit card the day after your lunch or dinner. This authorization will only be claimed in case of a \u2018no show\u2019.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-1834\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1834\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">I registered on the waiting list. How does this work?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1834\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1834\"><p>As soon as we have received a cancellation on the date you have requested, we will contact you by telephone or by email with the question whether you are still interested.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-1835\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1835\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Have you not received a confirmation email of your reservation?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1835\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1835\"><p>If you have not received a confirmation email within 10 minutes of making an online reservation, be sure to check your SPAM folder. If you cannot find a confirmation email there either, please contact us by telephone on <a style=\"color: #333333; text-decoration: underline;\" href=\"tel:+3232834040\">+32 (0)3\/283 40 40<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-1836\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-1836\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How do I report any allergies?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1836\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-1836\"><p>Our menus are determined according to the season. Our chef works with fresh and seasonal ingredients every day. It is always possible to take into account your allergies, intolerances or other wishes.<\/p><p>Please notify us in advance. This can be done at any time by e-mail on <a style=\"color: #333333; text-decoration: underline;\" href=\"mailto:info@zilte.be\">info@zilte.be<\/a> or by telephone on <a style=\"color: #333333; text-decoration: underline;\" href=\"tel:+3232834040\">+32 (0)3\/283 40 40<\/a>. This can also be mentioned under \u201ccomments\u201d if you make your reservation online.<\/p><p>If there are any changes on the location, we will charge a supplement of \u20ac 15.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-1837\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-1837\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">I want to cancel my reservation at the last minute?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1837\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-1837\"><p>In case the customer cancels his\/her order\/reservation, the following cancellation rules will be applied:<br \/><br \/>You can cancel free of charge, up to and including, (on) the following days, after which the pre-authorization will be charged. If the Customer has a booking on:<\/p><ul><li>Monday, the customer can cancel free of charge until Thursday the week before.<\/li><li>Tuesday, the customer can cancel free of charge until Friday the week before.<\/li><li>Wednesday, the customer can cancel free of charge until Monday the same week before 12.00.<\/li><li>Thursday, the customer can cancel free of charge until Monday the same week.<\/li><li>Friday, the customer can cancel free of charge until Tuesday the same week.<\/li><\/ul><p>Cancellations can only be made by email or by phone. <b>A cancellation is solely valid provided Z9 bvba &#8211; Restaurant Zilte has confirmed it by email.<\/b><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-1838\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-1838\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Where can I spend the night in the area?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1838\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-1838\">We have put together a selection of hotels &amp; B&amp;Bs for you. You can find this on our <a style=\"color: #333333; text-decoration: underline;\" href=\"\/en\/contact\/practical\">practical<\/a> information page.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-1839\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-1839\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How do I reach the restaurant?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1839\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-1839\"><p>You can reach us by car, bicycle, tram, bus or plane. More information about your trip can be found on our <a style=\"color: #333333; text-decoration: underline;\" href=\"\/en\/contact\/practical\">practical<\/a> information page.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-18310\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"button\" aria-controls=\"elementor-tab-content-18310\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How will I be received?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-18310\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"region\" aria-labelledby=\"elementor-tab-title-18310\">You will be received at the elevators through the main entrance of the MAS. Our employee will show you to the 9th floor by elevator. The restaurant is therefore only accessible by elevator and not by the escalators.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-18311\" class=\"elementor-tab-title\" data-tab=\"11\" role=\"button\" aria-controls=\"elementor-tab-content-18311\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Is the restaurant accessible to disabled persons and wheelchair users?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-18311\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"11\" role=\"region\" aria-labelledby=\"elementor-tab-title-18311\"><p>The restaurant can be reached at all times by lift. We also have a disabled toilet and our tables are high enough to accommodate a wheelchair.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-18312\" class=\"elementor-tab-title\" data-tab=\"12\" role=\"button\" aria-controls=\"elementor-tab-content-18312\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Are dogs allowed?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-18312\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"12\" role=\"region\" aria-labelledby=\"elementor-tab-title-18312\"><p>The restaurant is located on the 9th floor of the MAS Museum. Since dogs are not allowed in the museum, they are unfortunately not allowed in the restaurant.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-18313\" class=\"elementor-tab-title\" data-tab=\"13\" role=\"button\" aria-controls=\"elementor-tab-content-18313\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Is there a specific dress code I should follow?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-18313\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"13\" role=\"region\" aria-labelledby=\"elementor-tab-title-18313\"><p>Our dress code is &#8216;Casual chic&#8217;. Shorts and flip-flops are not allowed.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aa15424 animated-slow elementor-invisible elementor-widget elementor-widget-image\" data-id=\"aa15424\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:1500}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.zilte.be\/wp-content\/uploads\/elementor\/thumbs\/ZLT-oyster-gold-qcvutd9dp367qtkgpnw0byowg0xrlruudjv2phez68.png\" title=\"ZLT-oyster-gold\" alt=\"ZLT-oyster-gold\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div data-dce-background-image-url=\"https:\/\/www.zilte.be\/wp-content\/uploads\/2020\/03\/ZLT-depth-lines-side-praktisch-R.png\" class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-7928dce5\" data-id=\"7928dce5\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ad5b3cc elementor-widget elementor-widget-spacer\" data-id=\"ad5b3cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQ Frequently asked questions How do I make a reservation? You can make your reservation online for up to 6 people. From 6 people we ask you to contact us by telephone +32 (0)3\/283 40 40 or by email info@zilte.be. You can contact us by telephone from Monday to Friday from 9:30 a.m. to 8:00 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":15376,"menu_order":11,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-15393","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Zilte*** Antwerp | Viki Geunes &#8211; FAQ<\/title>\n<meta name=\"description\" content=\"Restaurant Zilte by Chef Viki Geunes*** is located on the top floor of the MAS Museum in Antwerp. 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