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Zilte

FAQ

Frequently asked questions

You can make your reservation online for up to 6 people. From 6 people we ask you to contact us by telephone +32 (0)3/283 40 40 or by email info@zilte.be.

You can contact us by telephone from Monday to Friday from 9:30 a.m. to 8:00 p.m.

We are open from Monday to Friday (lunch and dinner). Saturdays and Sundays are our closed days. Holidays are listed on our reservation page.

We always ask you to reconfirm your reservation with your credit card details. However, this is not a payment, only an authorization. Payment is made in the restaurant itself. The amount will be released again on your credit card the day after your lunch or dinner. This authorization will only be claimed in case of a ‘no show’.

As soon as we have received a cancellation on the date you have requested, we will contact you by telephone or by email with the question whether you are still interested.

If you have not received a confirmation email within 10 minutes of making an online reservation, be sure to check your SPAM folder. If you cannot find a confirmation email there either, please contact us by telephone on +32 (0)3/283 40 40.

Our menus are determined according to the season. Our chef works with fresh and seasonal ingredients every day. It is always possible to take into account your allergies, intolerances or other wishes.

Please notify us in advance. This can be done at any time by e-mail on info@zilte.be or by telephone on +32 (0)3/283 40 40. This can also be mentioned under “comments” if you make your reservation online.

If there are any changes on the location, we will charge a supplement of € 15.

In case the customer cancels his/her order/reservation, the following cancellation rules will be applied:

You can cancel free of charge, up to and including, (on) the following days, after which the pre-authorization will be charged. If the Customer has a booking on:

  • Monday, the customer can cancel free of charge until Thursday the week before.
  • Tuesday, the customer can cancel free of charge until Friday the week before.
  • Wednesday, the customer can cancel free of charge until Monday the same week before 12.00.
  • Thursday, the customer can cancel free of charge until Monday the same week.
  • Friday, the customer can cancel free of charge until Tuesday the same week.

Cancellations can only be made by email or by phone. A cancellation is solely valid provided Z9 bvba – Restaurant Zilte has confirmed it by email.

We have put together a selection of hotels & B&Bs for you. You can find this on our practical information page.

You can reach us by car, bicycle, tram, bus or plane. More information about your trip can be found on our practical information page.

You will be received at the elevators through the main entrance of the MAS. Our employee will show you to the 9th floor by elevator. The restaurant is therefore only accessible by elevator and not by the escalators.

The restaurant can be reached at all times by lift. We also have a disabled toilet and our tables are high enough to accommodate a wheelchair.

The restaurant is located on the 9th floor of the MAS Museum. Since dogs are not allowed in the museum, they are unfortunately not allowed in the restaurant.

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